Does the TVpad service work worldwide?
Yes, with exceptions. Due to legal reasons service is not available in the United States, Korea, Hong Kong and China Mainland. Everywhere else there are no limitations.
Why does my TVpad 1/2/3 not work?
TVpad 1, 2 and 3 boxes were closed by the factory on Jan. 1 2016. Unfortunately there are no options to restore those.
Can I upgrade from my TVpad 1/2/3 to TVpad 4?
Unfortunately there is no official upgrade package for TVpad 4. We might be able to offer you a slight discount though for purchasing a TVpad4. Just contact us via the contact form or Live Chat.
I want to purchase more than 3 pcs, can I get a bigger discount?
We can offer you a custom price most probably. Just contact us via the contact form or Live Chat.
I’m getting an error message while trying to use the TVpad. Can you help?
Most probably we can help you. Just contact us via the contact form or live chat. Tell us your MAC code, TVpad version, country and exact error message.